Terms and Conditions for Mark Harris Upholstery Ltd ( Co Reg 6726630)

You will only be able to place your order once you have accepted our standard terms and conditions 

PLEASE REFER TO THE DELIVERY TIMES TAB  ON THE LEFT OF ANY WEB PAGE FOR DISPATCH SCHEDULE FOR YOUR PARTICULAR ORDERS.

Please take note of all the help provided in the left hand menu  as to production tolerances, recycling and joining policy.  

Upon receipt of your parcel you should fully unwrap and allow to settle before you check the sizes. We allow you 48 hours to report cutting errors. Foam being a porous material can permanently shrink or compress if left wrapped for prolonged periods. Large foam sizes may be folded for carriage. 

All orders to thefoamshop.co.uk (online) or Mark harris Upholstery Ltd (thefoamshop ) telephone mail-order are subject to the following terms and conditions. Please note Some order are subject to distance selling Regulations. These are your statutory rights and are not subject to any variation by us what so ever. However all bespoke items are exempt and are subject to our terms and conditions listed below 

Distance Selling regulations:  

Orders of made to measure items useing the online calculator are exempt 
Orders of stock items Your Statutory rights are uneffected. 

For stock items (not foam cut to size)

You can cancel your contract at any time up to 7 working days after the day of your order is recieved .  To do this, please e-mail us or write to us

If you cancel, you must return the goods to us at your own expense.?

Cancellation of bespoke foam orders: 

Once placed orders can not be cancelled  (your statutory right uneffected) We do not accept cancelations, if as a result of delivery delays caused through disruption to the normal workings of the freight carriers eg. Industrial action, poor weather conditions and any other circumstance that may prevent a timely delivery out of the control of Mark Harris Upholstery ltd. Customers are required to contact the carrier upon receipt of missed delivery calling cards immediately.

Dispatch  times : See Delivery info  tab on the left of any web page

All published dispatch  times can be subject to change due to circumstances beyond our reasonable control including but not limited to Poor weather, keys Staff Sickness (in the case of upholstery services) delays in raw materials. Orders can only be cancelled if a specific delivery timescale  has been agreed between the company and you the customer . This must be in the form of a confirmed email   (example; Order number 12345 must be delivered on or before a certain date. ) No contract exists in respect of delivery times between the company and the customer   Dispatch times are only as a guide however 95% of orders are dispatch early  or on time . 

Consequential loss:

No liability is accepted for consequential loss in respect of damaged, missing or late deliveries how so ever caused 

Damage :

All delivered items must be checked and signed for upon delivery and reported to Mark Harris Upholstery ltd with 48 hours in the event of missing or damaged items Please fully unwrap your items upon delivery for inspection.  Please return any damaged items for inspection We will of course refund your reasonable postage expenses in the event that the item/ items prove to be damaged or faulty in transit. In the case of large orders we will arrange return carriage for you.   Whilst we will  rectify any damage we are unable to offer a refund for bespoke items ( your distance selling rights remain unaffected)  Please note damage most often occurs if deliveries are unsuccessful due to non response to calling cards etc 

RETURNED ITEMS;

The customer is required to take all possible care to return items in such a way to prevent any further damage. We require that all returned items must be sent on a service that can be tracked from collection to delivery. Proof of delivery may be required for goods  being returned for credit .  Mark Harris Upholstery ltd accept no liability under any circumstances for lost or missing items where delivery is arranged by the customer returning goods   

MISSING  ITEMS 

Please notify us of any missing items within 48 hours of receipt

Terms of carriage 

It remains the responsibility of the customer to make themselves available to receive delivery of their order. Any damage will be rectified by Mark Harris Upholstery Ltd. No orders made to measure may be cancelled due to damage in transit beyond our control nor can orders be cancelled due to proceeding delay in replacing damaged goods . Replacements can only be sent once damaged items have been returned . 

Customer error

Any orders placed in error by the customer must be ammended before production in the event that goods have been produced to an incorrect specification remain the responsibiliy of the customer. We will accept returns in exceptional circumstances, however we will apply a re-stocking fee of 40% of the original price paid.  It remain the responsibility of the customer to choose the best foam that suits there purpose. Comfort and firmness are subjective concepts and so in these matters no responsibility rests with the supplier Mark Harris Upholstery Ltd.  

Our error

If you believe your items to be incorrect, please fully unwrap your purchase as foam can compress if left wrapped for prolonged periods.  Please allow 24 hours before reporting any error in sizing to allow the foam to settle 

In the unlikely event that we make an error we will endeavour to resolve the matter swiftly, however in regard to goods to be returned we are unable to arrange collection for items that can be returned via the post office. We can only arrange for collections of oversized items or order values of over £120  In the case of incorrect sizes we will require verification  before we can credit or replace. verification my require the incorrect item to be returned. or in some circumstances a photo is acceptable 

Simply return the incorrect items for a refund of the total price paid. Plus your resonable cost of return postage .

Foam smell.

All foam when freshly cut can have a distinctive oder that will very quickly disperse if aired in a well ventilated room . Returns due to smell are only accepted in limited circumstances

Discolouration:

All foam is highly photo sensitive and will discolour quickly due to UV Light penitration. This is normal and will not effect the performance of the product in anyway. The discolouration can be extensive of very localised.  Blue foam will turn Green ,white foam will Yellow , yellow foam can have a brownish colour. grey foam will yellow/green

Missing items:

The responsibility to report missing item lies with the customer. Items not delivered during the listed delivery time must be reported with in 14 days from the end of the published dispatch period.

 Please note we will try if possible to honor requests for items to be left without signature however this is done at the customers own risk 

Mark Harris Upholstery Ltd can not be held responsible for any consequential loss arriving from non delivery of goods  

Disputed Proof of delivery;

If you dispute your Proof of delivery you must have contacted us within the 14 day missing parcel period to make such a claim.

Distance selling regulations:

Refused Delivery:

If we receive goods back for any reason where delivery has been refused without prior consent. The returning items being sent on our original outbound consignment. We will deduct the cost of the return postage and 50% of the order value. In respect of any credit due.

 Goods returned under the distance selling regulations.

 its remains the responsibility of the buyer to return the goods   


DISPATCH :

Standard thickness items 2.5cm, 5cm, 7.5cm, 10cm &12;.5cm   1 to 7 working days  

None standard thickness items 1 to 14 working days


Non EU VAT

We have an option for the removal of Vat form your order This in only valid for orders outside the EU. Clicking this option in the UK is not permitted under any circumstances. We do not accept any cancellation or give refunds of orders placed  as a result of this action. Goods will be cut but will not be shipped until the VAT is Paid in full   

We do not offer VAT exemption for the disabled as our product are not only exclusivly available to disabled customers 

PLEASE REFER TO THE XMAS HOLIDAYS TAB PRIOR TO PLACING YOUR ORDER