23/7/21
Customers will be aware that there is a lot of talk in the media of of logistical shortages as a result of a shortage of Lorry drivers due in part to Brexit but largely due to what the press have called a "PING-DEMIC. We expect continuing shortages of Foam, Fabric and Upholstery Sundries for the next few months.
We, like many other business could be adversely effected if staff get pinged prior to the relaxation of the rules on August 16th 2021. We have take steps to protect the staff and businesses by reintroducing our 3 shift system. This will reduce the available staff on a daily basis. We would ask customer to be patient as communications may suffer as a result. When you place your order you will be given an approximate lead time however lead-times may be extended as circumstances dictate. Can we ask customers not to place orders if they are unable to accept these short term service limitation.
19/7/21
All mandated Covid19 related restrictions have now been lifted thanks to the efficacy of the vaccine. The following foam shop policies will remain in force until further notice.
# All customers and visitors will still be required to wear a face mask or shield.
# Customers can expect delays above our usual lead time in the event that key staff are Pinged by Track & Trace.
# Customers accept that once placed order that are bespoke (made to sizes provided by the customer) are unable to be cancelled as a result of delays caused by Covid19. These include but are not limited to. Track and trace contact tracing, self isolation of staff and colleagues, material shortages or logistical issues.
# Customer agree not to place orders if they are unable to accept these limitations
# Customer agree not to instigate chargebacks if such delays occur
Covid19 parcel delivery protocols
Please be aware that carriers are no long taking signature as proof of delivery. Carrier will now rely on GPS tracking and a delivery photo to confirm delivery. Customers are asked not to place orders if they are unable to accept this Covid related limitations
SERVICE STATUS 26/5/21
DUE TO EASING OF LOCKDOWN RESTRICTIONS AND THE ENDING OF FOAM SHORTAGES CAUSED BY COVID RELATED STAFF ISSUES, LEAD TIMES ARE RETURNING TO NORMAL
SERVICE STATUS 17/5/21
DUE TO EASING OF LOCKDOWN RESTRICTIONS OUR RETAIL SHOP WILL BE OPEN AGAIN FROM 1ST JUNE 2021
SERVICE STATUS 20/2/21
CONTINUING LOGISTIC AND SUPPLY ISSUES ARE ADVERSLY AFFECTING LEAD TIMES, customer placing order for bespoke items are advised to enquire as to individual lead times before placing orders.
SERVICE STATUS 18/01/21
DUE TO 3RD NATIONAL LOCKDOWN NEW LEAD TIMES APPLY
FOAM CUT TO SIZE ORDERED FROM THE INSTANT QUOTE SECTION AT THE TOP OF THE HOME PAGE TAKE BETWEEN 1 TO 14 WORKING DAYS. SOME PRODUCTS HAVE LONGER LEAD TIMES THAT A TO BE FOUND WITH THE SPECIFIC LISTING JUST ABOVE THE DISPLAYED PRICES
UPHOLSTERY LEAD TIMES FOR ORDERS PLACED
Jan / Feb 4 to 6 weeks from receipt of fabric
Mar / April 6 to 8 weeks from receipt of fabric
May / June 8 to 10 weeks from receipt of fabric
July /August 8 to 12 weeks from receipt of fabric
Sept / Oct 6 to 8 weeks from receipt of fabric
Nov / Dec 4 to 6 weeks from receipt of fabric
PLEASE NOTE WE RESERVE THE RIGHT TO INCREASE LEAD TIMES AT SHORT NOTICE AS A RESULT OF STAFF SHORTAGES RESULTING FROM COVID19
SERVICE STATUS 04 01 2021
Due to continued disruption within the supply chain for foam and the latest UK,Gov Lockdown restrictions We have reluctantly had to continue our 21 working day lead time for all foam order (unless longer lead time specified on listing) Currect average despatch time is however 7 working days) please see COVID SERVICE PAGE for more details
SERVICE STATUS 5/11/20
Customers can expect extended delivery times as a result of UKGOV Lockdown#2 It is difficult to quantify what the delays may be so the company had instigate a new 21 working day lead time on all order (except those orders where a longer lead time is given at point of sale) .We would ask for your continued patience during these difficult times. . Please note that in addition to Covid 19 issues, some foam grade are in sort supply due to a national chemical shortage
We would ask that if you are unable to accept these delays Please do not place orders with us at this time as we will allocate resources to your order as a result orders that are bespoke to your measurements are unable to be cancelled
Service status 30/9/20
There are no C19 related delays at the moment however we use the current lead-times to quarantine your order between Cutting, packing and despatch, for the health and saftly of both customers and staff alike
FOAM CUT TO SIZE & SUNDRIES LEAD TIMES (RETAIL CUSTOMERS)
We aim to dispatch most orders the next working day from receiving payment by overnight. Bespoke cut to size order are dispatched on a 1 to 7 working schedule to avoid waste. There are some exceptions such as Memory Foam cut to size or Bespoke orders with Dacron added or laminated products. where a 7 to 14 working day dispatch may occur, this include foam cut beyond normal foam sheet size or 200cm as it will required bonding . Please call us before you place your order if you need it urgently or tell us if you need to delay dispatch of your order If you choose our budget foam delivery times are up to 14 working days.
SOME PRODUCTS AND SERVICES HAVE LONGER LEADTIMES THESE LEADTIMES ARE DISPAYED WITH THE SPECIFIC PRODUCT.
UPHOLSTERY LEAD TIMES
Orders placed
Jan / Feb 4 to 6 weeks from receipt of fabric
Mar / April 6 to 8 weeks from receipt of fabric
May / June 8 to 10 weeks from receipt of fabric
July /August 8 to 12 weeks from receipt of fabric
Sept / Oct 6 to 8 weeks from receipt of fabric
Nov / Dec 4 to 6 weeks from receipt of fabric
SERVICE STATUS 5/9/20
Customer are no doubt awaire that we are entering the second spike in the C19 pandemic. Due a lack of testing facility our staff are waiting longer than normal for tests as we entre the cold a flue season. We have taken action to once again split the production in to 3 person shifts. Lead times for specific products can be found with the listing. Our current lead time for Foam Cut to Size is 14 to 18 working days.
Currently there is a lack of chemical stored in the UK (TDI) as such one of the countires leasding foam manufactures "Carpenters Foam" has issued a Force Mejeure which is unpresidented in my experience.
What this means for you the customer that on occasion our supplies my be disrupted for a short period of time
Please DO NOT place orders unless your are willing to accept our terms
CURRENT SERVICE STATUS 22/7/20
Due to the difficulties associated with Covid 19 our cusrrent leadtime for ordrer of Foam Cut to Size is 18 working days. We are constantly working toward impving our production time scales whilst maintaining a safe environamnt for our staff and customers
PLEASE DO NOT PLACE ORDERS IF YOU UNABLE TO ACCEPT OUR EXTENDED DESPATCHED TIMES. Your statutory right are uneffected.
CURRENT SERVICE STATUS 20/7/2020
DESPATCH TIMES:
As a result of despatch team 2 being in isolation average despatch time has increased to 14 working days Please refer back to the specific product listing as some products have longer lead times in any event
CUSTOMER SERVICE:
We have a office staff of 4 reduced to 1 due to the closure of schools. Please be patient with us in these difficult times as we will most certanly not be able to provide your with and accptable leval of customer service untill Sept 2020
PLEASE DO NOT PLACE ORDERS IF YOU UNABLE TO ACCEPT OUR EXTENDED DESPATCHED TIMES. Your statutory right are uneffected.
CURRENT SERVICE STATUS (06/7/20)
Despatch team 2 are in isolation following close contact with coved19 infected person We will be retruning to single shift patterns from 24 July. We anticipate additional short term delays in despatch However foam production is still 7 to 12 working days
CURRENT SERVICE STATUS (8/6/20)
To comply with GovUK social distancing guidence we have instigated a 3 shift system, One shift is currently isolating at home.
Our current Despatch lead time for bespoke foam cut to size is 7 to 12 working days exheeding our normal 1 to 7 working day schedule (see details below) as we quarantine all orders before shipping for your protection
We would encourgae customers NOT to place orders if they are unable to accepet this limitation. Bespoke orders once placed can't be cancelled as they the are put through our tesselation system and effect production as the orders are cut out of order to preserve foam stocks and reduce waste
Covid19 delivery policy
Please note delivery times may become extended as a result of the effects on the ecconomy of the Coronavirus. There may be delays due to a breakdown in the supply chain, if we can ask for your patience at this difficult time as staff levels may change with little or no notice. If your order does not reach you within our published time frame. Please email sales@thefoamshop.co.uk and we will be happy to assist you.
STANDARD DELIVERY TIMES:
Please find generic delivery times below It is advised you refer back to the specific listing for deliverey times for a specific product or service
Thank you for choosing thefoamshop.co.uk. Our unique tessellation software allows us to cut your foam order at the lowest price to you the customer with the minimum amount of waste to the environment.
BEFORE YOU PLACE YOUR ORDER PLEASE REFER TO OUR
TERMS & CONDITIONSPLEASE LOOK OUT FOR A TEXT NOTIFICATION FROM THE CARRIER ONCE ORDER HAS BEEN DESPATCHED.
WHEN PLACING YOUR ORDER PLEASE SURE YOU PROVIDE A MOBILE PHONE NUMBER AND AN EMAIL ADDRESS TO ENABLE THE CARRIER TO NOTIFY YOU OF YOUR DELIVERY.
Please ensure you click the correct country tab at the check out. It will be set to the UK MAINLAND by default. When you click the default tab the other location options will drop down for you to choose. Please note we have no way of knowing that you have chosen the correct tariff until the goods are ready for dispatch
FOAM CUT TO SIZE & SUNDRIES LEAD TIMES
We aim to dispatch most orders the next working day from receiving payment by overnight. Bespoke cut to size order are dispatched on a 1 to 7 working schedule to avoid waste. There are some exceptions such as Memory Foam cut to size or Bespoke orders with Dacron added or laminated products. where a 7 to 14 working day dispatch may occur, this include foam cut beyond normal foam sheet size or 200cm as it will required bonding . Please call us before you place your order if you need it urgently or tell us if you need to delay dispatch of your order If you choose our budget foam delivery times are up to 14 working days.
UPHOLSTERY LEAD TIMES
NATIONAL MAIL ORDER NUMBER 01823 337766 or 08453665824 or 08007311168
sales@thefoamshop.co.uk
