Service status 30/9/20
There are no C19 related delays at the moment however we use the current lead-times to quarantine your order between Cutting, packing and despatch, for the health and saftly of both customers and staff alike
FOAM CUT TO SIZE & SUNDRIES LEAD TIMES (RETAIL CUSTOMERS)
We aim to dispatch most orders the next working day from receiving payment by overnight. Bespoke cut to size order are dispatched on a 1 to 7 working schedule to avoid waste. There are some exceptions such as Memory Foam cut to size or Bespoke orders with Dacron added or laminated products. where a 7 to 14 working day dispatch may occur, this include foam cut beyond normal foam sheet size or 200cm as it will required bonding . Please call us before you place your order if you need it urgently or tell us if you need to delay dispatch of your order If you choose our budget foam delivery times are up to 14 working days.
SOME PRODUCTS AND SERVICES HAVE LONGER LEADTIMES THESE LEADTIMES ARE DISPAYED WITH THE SPECIFIC PRODUCT.
UPHOLSTERY LEAD TIMES
Orders placed
Jan / Feb 4 to 6 weeks from receipt of fabric
Mar / April 6 to 8 weeks from receipt of fabric
May / June 8 to 10 weeks from receipt of fabric
July /August 8 to 12 weeks from receipt of fabric
Sept / Oct 6 to 8 weeks from receipt of fabric
Nov / Dec 4 to 6 weeks from receipt of fabric
SERVICE STATUS 5/9/20
Customer are no doubt awaire that we are entering the second spike in the C19 pandemic. Due a lack of testing facility our staff are waiting longer than normal for tests as we entre the cold a flue season. We have taken action to once again split the production in to 3 person shifts. Lead times for specific products can be found with the listing. Our current lead time for Foam Cut to Size is 14 to 18 working days.
Currently there is a lack of chemical stored in the UK (TDI) as such one of the countires leasding foam manufactures "Carpenters Foam" has issued a Force Mejeure which is unpresidented in my experience.
What this means for you the customer that on occasion our supplies my be disrupted for a short period of time
Please DO NOT place orders unless your are willing to accept our terms
CURRENT SERVICE STATUS 22/7/20
Due to the difficulties associated with Covid 19 our cusrrent leadtime for ordrer of Foam Cut to Size is 18 working days. We are constantly working toward impving our production time scales whilst maintaining a safe environamnt for our staff and customers
PLEASE DO NOT PLACE ORDERS IF YOU UNABLE TO ACCEPT OUR EXTENDED DESPATCHED TIMES. Your statutory right are uneffected.
CURRENT SERVICE STATUS 20/7/2020
DESPATCH TIMES:
As a result of despatch team 2 being in isolation average despatch time has increased to 14 working days Please refer back to the specific product listing as some products have longer lead times in any event
CUSTOMER SERVICE:
We have a office staff of 4 reduced to 1 due to the closure of schools. Please be patient with us in these difficult times as we will most certanly not be able to provide your with and accptable leval of customer service untill Sept 2020
PLEASE DO NOT PLACE ORDERS IF YOU UNABLE TO ACCEPT OUR EXTENDED DESPATCHED TIMES. Your statutory right are uneffected.
CURRENT SERVICE STATUS (06/7/20)
Despatch team 2 are in isolation following close contact with coved19 infected person We will be retruning to single shift patterns from 24 July. We anticipate additional short term delays in despatch However foam production is still 7 to 12 working days
CURRENT SERVICE STATUS (8/6/20)
To comply with GovUK social distancing guidence we have instigated a 3 shift system, One shift is currently isolating at home.
Our current Despatch lead time for bespoke foam cut to size is 7 to 12 working days exheeding our normal 1 to 7 working day schedule (see details below) as we quarantine all orders before shipping for your protection
We would encourgae customers NOT to place orders if they are unable to accepet this limitation. Bespoke orders once placed can't be cancelled as they the are put through our tesselation system and effect production as the orders are cut out of order to preserve foam stocks and reduce waste
Covid19 delivery policy
Please note delivery times may become extended as a result of the effects on the ecconomy of the Coronavirus. There may be delays due to a breakdown in the supply chain, if we can ask for your patience at this difficult time as staff levels may change with little or no notice. If your order does not reach you within our published time frame. Please email sales@thefoamshop.co.uk and we will be happy to assist you.
STANDARD DELIVERY TIMES:
Please find generic delivery times below It is advised you refer back to the specific listing for deliverey times for a specific product or service
Thank you for choosing thefoamshop.co.uk. Our unique tessellation software allows us to cut your foam order at the lowest price to you the customer with the minimum amount of waste to the environment.
BEFORE YOU PLACE YOUR ORDER PLEASE REFER TO OUR
TERMS & CONDITIONSPLEASE LOOK OUT FOR A TEXT NOTIFICATION FROM THE CARRIER ONCE ORDER HAS BEEN DESPATCHED.
WHEN PLACING YOUR ORDER PLEASE SURE YOU PROVIDE A MOBILE PHONE NUMBER AND AN EMAIL ADDRESS TO ENABLE THE CARRIER TO NOTIFY YOU OF YOUR DELIVERY.
Please ensure you click the correct country tab at the check out. It will be set to the UK MAINLAND by default. When you click the default tab the other location options will drop down for you to choose. Please note we have no way of knowing that you have chosen the correct tariff until the goods are ready for dispatch
FOAM CUT TO SIZE & SUNDRIES LEAD TIMES
We aim to dispatch most orders the next working day from receiving payment by overnight. Bespoke cut to size order are dispatched on a 1 to 7 working schedule to avoid waste. There are some exceptions such as Memory Foam cut to size or Bespoke orders with Dacron added or laminated products. where a 7 to 14 working day dispatch may occur, this include foam cut beyond normal foam sheet size or 200cm as it will required bonding . Please call us before you place your order if you need it urgently or tell us if you need to delay dispatch of your order If you choose our budget foam delivery times are up to 14 working days.
UPHOLSTERY LEAD TIMES
NATIONAL MAIL ORDER NUMBER 01823 337766 or 08453665824 or 08007311168
sales@thefoamshop.co.uk
